Privacy Policy

Information We Collect

We collect information that enables us to provide, personalise and continuously improve the services we offer. This includes details you share with us directly when creating an account, making a deposit, or requesting a withdrawal. Such information typically comprises your full name, date of birth, residential address, email address, telephone number and payment details.

In addition to information you provide, we automatically gather certain technical data whenever you visit or use our platform. This may include your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral source. We also collect information obtained through identity verification processes required by gambling regulations, which can involve government-issued identification documents and proof of address.

How We Use Your Information

The information we hold is used for several legitimate purposes. Primarily, it allows us to manage your gaming account, process transactions securely, and deliver the entertainment experience you expect. We also use it to verify your identity, prevent fraud, meet our legal and regulatory obligations, and provide you with customer support when needed.

Where you have given consent, we may send personalised offers, bonuses and promotional communications that we believe will interest you. You can adjust these preferences at any time through your account settings or by contacting our support team. We further analyse usage patterns to improve our website, develop new features and ensure our content remains relevant to our players.

Sharing and Disclosure of Information

We do not sell or rent your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who perform services on our behalf, such as payment processors, identity verification agencies, customer relationship management providers, and professional advisers. All such parties are contractually bound to maintain strict confidentiality and to use the data solely for the purposes we specify.

Disclosure may also be required by law, for example to comply with licensing conditions, respond to lawful requests from regulatory authorities, or protect the rights, property and safety of Fancy Reels Casino, our players and the public. In the event of a business transfer or merger, your information may be passed to the new operator under the same standards of protection outlined in this policy.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance your overall experience. These may include strictly necessary cookies that enable core functionality, analytical cookies that help us understand how our site is used, and marketing cookies that allow us to deliver more relevant promotions.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the performance and features available to you on the platform.

Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or alteration. These include encryption of sensitive data, secure servers, regular security audits and restricted staff access on a need-to-know basis. While no system can guarantee absolute security, we continuously review our procedures to maintain the highest practical level of protection.

Your Rights and Choices

You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate details, and to ask for deletion of your data when it is no longer required for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your information in specific circumstances.

To exercise any of these rights, simply contact our customer support team. We will respond to your request within statutory timeframes and in accordance with applicable data protection laws. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so that you remain informed about how we collect, use and protect your information.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility on our website or by emailing the address listed in the footer of our homepage. We will endeavour to address your query promptly and transparently.